How do I get in touch with Air New Zealand?

If you have booked Air New Zealand flight tickets with your family to your ancestor's house for vacations, and you want to add extra luggage to your booking, and you are not aware of the rules and regulations. You can contact Air New Zealand customer services to gather all the relevant and mandatory information. If you are searching “How do I get in touch with Air New Zealand?” Then you will get a detailed answer in the upcoming section. 

Different alternatives to get in touch with Air New Zealand:

Reach via phone: The communication medium that connects customers with the live representative at Air New Zealand is a phone. The procedure to use this medium is straightforward; customers must use the call will be answered by a computer-recorded voice that will instruct the callers to press one option from the below-mentioned IVR menu:

  • Air New Zealand phone number: 1-800-262-1234 or 1-802-341-3401
  • Press 1: To book a ticket
  • Press 3: For flight cancellation or refund
  • Press 5: To modify the booking
  • Press 7: For Luggage queries

After you press one number, your call will be connected to the corresponding representative, who will provide all the essential traveling information and help you to eliminate your flight-related issues.

How do I speak to a live person at Air New Zealand?

Reach Air New Zealand via live chat: 

Air New Zealand has provided a dedicated chat facility for customers to get assistance instantly. To use this quick service of, airline customers are required to follow the instructions mentioned below carefully:

  • Visit the official Air New Zealand website.
  • Click on the “Help” button from the top menu bar.
  • As you reach the contact page, you must press the login button to sign into your existing Air New Zealand account using your credentials.
  • Scroll the screen to the bottom and press on the chat symbol. 
  • As the chat window opens, you need to give a brief description of your issue in the chat box and press the arrow key.
  • Soon you will be assisted by Air New Zealand virtual assistant “Oscar,” who will listen to your issues and provide the finest possible solution to eliminate them in the shortest time.

Contact Air New Zealand via social media: You also have the facility to get in touch with the airlines using social media platforms. If you are thinking, “ How do I get in touch with Air New Zealand? Using social media, then, you can frame your issue and post it tagging the official airline account on your handler. The following platforms can be used to send messages and get instant assistance:

  • Facebook:
  • Twitter: